Yes, you can!

For most courses, you can pause your course access at any time and then reactivate once you are ready to continue.

  1. Go to your student homepage page.

  2. Click the "three dots" on the top right of your course access and use the "My Subscription" option.

  3. This will pop up another box showing your subscription information. Again, click he "three dots" on the top right of this box. You will see "Pause" course at the top of the list.

IMPORTANT INFORMATION

  • Pausing the subscription does not change your renewal dates. Instead, the pause will give you a credit that applies to your next invoice. Please note that a paused subscription that is staying paused during your renewal date, will not create any charges on that date. Instead, it will forward the calculation of the used and unused time to be regulated during your next renewal date occurring after the course is active again.

  • Pausing is not the same as canceling. A paused subscription will automatically resume after 1 year, and you will begin to be charged monthly again.

  • Pausing your subscription takes effect immediately.

  • The minimum pause duration is 7 days. After this, you will be able to reactivate the subscription at any time.

  • After reactivating your paused subscription, you will not be able to pause again until 7 days later. Use your pauses wisely!

  • While the subscription is paused, no further charges are made to your credit card.

WHAT HAPPENS TO MY CHARGES AFTER I REACTIVATE MY SUBSCRIPTION?

The pause will create a credit that will be applied to your next invoice once your subscription is unpaused (active). For example, if you pause your subscription for a week (about 1/4 of your monthly fee), your next invoice will have that week credited to your next month of access. On your payment date, you pay for the coming month's course access.

If you decide to cancel your subscription, this credit balance will remain in your account within our system and will be used on your next purchase. We do not refund the credit from the paused period, but we can offer a coupon for the sum, which can be used for a course in the future.

I DON'T SEE AN OPTION TO PAUSE MY SUBSCRIPTION. WHAT DO I DO?

Not all courses have the option to be paused. If you do not see a pause option on your profile, you can reach out to the Customer Service team and ask them for help.

If your course access period has ended, you can sign up for a new course here or request a course renewal.

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