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Unwanted Renewal of a Subscription
Unwanted Renewal of a Subscription
Odd Bjerga avatar
Written by Odd Bjerga
Updated over a week ago

Some of our courses are subscription courses. The access renews automatically on a monthly basis until you cancel the subscription, or the transaction is declined by your bank.

The information about this is clear, both before and after your course registration for a subscription course.

  • A monthly subscription will be renewed every month on the same date until you cancel the subscription.

  • It is not possible to cancel the subscription in retrospect after the course has been renewed for another month.

  • A cancellation will take effect at the end of your current payment term which is the next renewal date.

  • Please note that our Customer Service Team is unable to cancel the subscription from their side based on a phone or email request. You need to proceed with your subscription cancellation from your member account page

    ***Please follow the instructions below to cancel your subscription on your member account page.

    1. Go to your student homepage page.

    2. Click the 'three dots' on the top right of your course access, and use the 'My Subscription' option.

    3. This will pop up another box showing your subscription information. Again, click the 'three dots' on the top right of this box. You will see the 'End my subscription' option at the bottom of the list. Click it to cancel this particular subscription.

    Once the changes have been saved, you will see now that your course will be labeled as canceling. This means that your course access will continue until your current paid period ends. You can also see that the course description will have changed to reflect the end date of the current period.
    We are sorry to see you leave us so soon. We hope you will come back to us to study with us again in the near future!
    Lingu Customer Service team

  • If an unwanted renewal has happened, and you have been charged but are unable to continue with the course, we still want to make sure that you get your money's worth. We can offer you a coupon for the outstanding amount (credit), which can be used for any Norwegian or Social Studies course with Lingu within the next 12 months. You are welcome to use the personalised credit coupon yourself or offer it to another person of your choice who would like to study with us.

Please read our terms and conditions for more details.

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