How attendance is registered
Your teacher registers attendance within 48 hours after each class. Until then, you will be shown as absent. This is normal.
Only your teacher can change your attendance. Customer Service cannot do it for you.
When you get attendance
To get attendance for a class, you must:
Be on time. You cannot join more than 15 minutes after the class has started. If you join late, your attendance may not be registered.
Have your camera on for the whole class.
Have a working microphone and be connected to the sound in the class.
Take part. Answer when your teacher speaks to you and join the written activities in class.
Be in a quiet place. Background noise, for example from other people, public transport or machines at work, disturbs the class.
Give the class your full attention. You are not present if you join while driving, working or doing something else.
If you don’t follow these rules, you will be marked as absent. This can also happen if you have technical problems, for example with your sound. Check your camera and microphone before class.
One class and one level at a time
You cannot attend two live classes at the same time. If you do, you will not get attendance for either class.
You can only attend live classes at one level at a time, for example A1. Move to the next level when you finish.
If you have more than one license, contact Customer Service at post@lingu.no and tell them which level you want to attend.
If you do not follow the rules repeatedly
If you often join classes without taking part, you may lose access to live classes. Your teacher will remind you of the rules first.
If your attendance is missing
Sometimes the system may miss a participants. If you followed the rules above and you are still shown as absent 48 hours after the class, send your teacher a message in the Messages section of the app.
How to check your attendance
Click Live classes in the menu on the left.
Click the Past classes tab.