Teachers record attendance in our system after each class based on certain rules. They will do this within 48 hours of a completed class.
Please be patient, and don't bury us with emails and phone calls if your attendance isn't updated right away. 😃
For classes that use Adobe Connect, the system will automatically record your session duration and you will get a fractional attendance. For example, if you were logged in for 52 minutes, you will get 52 minutes attended - not 60 minutes.
RULES FOR ATTENDANCE REGISTRATION
You must be present and available. If you log in to an online class but do not respond to your teacher's questions, you may be registered as absent (missing). Even if you experienced technical problems during class (for example with your audio), this may happen.
If you are not able to participate with a working microphone, you will be marked as absent.
If you do not participate actively in live written exercises during the lesson, and the teacher does not see your activity during the lesson as 'in a reasonable amount', you may be also marked as absent.
You are required to be in a quiet surrounding while attending our online classes. Please note that any form of background noise disturbing other students, will cause your attendance being marked as as absent.
If you are logged in but do not connect to the audio stream, you will not be accredited to the hours. Your attendance status will show up as absent.
If you are more than 15 minutes late for your class, you may find that your attendance is not registered. For example, this may happen if you log in halfway through the class session.
Of course, it could happen that the teacher just missed your name on the list. Kindly email the teacher directly if your attendance has not been registered 48 hours after the class, AND the above rules did not apply to you.
If you don't have the email to the teacher, please contact the customer service via the blue chat bubble on the bottom right corner or via email to: email@example.com
You can check your attendance under your profile under My results.