How is attendance registered? ๐ค
Teachers register attendance in our system after each class based on certain rules which are explained below. They will do this within 48 hours of a completed class.ย
Please be patient, and don't email and call us repeatedly if your attendance isn't updated right away. Teachers understand the importance of attendance and will update it accordingly within their allotted 48 hours.๐ย
For classes that use Adobe Connect, the system will automatically record your session duration and you will get a fractional attendance. For example, if you were logged in for 52 minutes, you will get 52 minutes attended - not 60 minutes.
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RULES FOR ATTENDANCE REGISTRATION
You must be present and available. If you log in to an online class but do not respond to your teacher's questions, you may be registered as absent (missing). Even if you experienced technical problems during class (for example with your audio), this may happen.
If you are not able to participate with a working microphone, you will be marked as absent.
If you do not actively participate in live written activities during the class, and/or the teacher cannot see 'a reasonable amount of activity from you during the class', you may be also marked as absent.
You must be in a QUIET environment while attending our online classes. Please note that any form of background noise which disturbs the teacher and other students will cancel your attendance, and you will be marked as as absent. For example, background noises may be other people, sounds from public transportation, or work sounds such as machinery or equipment.
If you are logged in but do not connect to the audio stream, you will not be given attendance. You cannot earn any accredited time for this.
If you are more than 15 minutes late for your class, you may find that your attendance is not registered. For example, this may happen if you log in halfway through the class session. Late arrivals are disruptive to the class flow and students already present. Please be sure to arrive promptly for each class.
You MAY NOT participate in two online live classes that take place at the same time. This is against regulations. If you do so, you will not get attendance (hours) for either of the classes.
You MAY NOT participate in live classes at more than one level at a time. You may not change your subscription in order to do so. This is against regulations. Please stick to one level at a time (for example A1) and switch to a new level when you are done with the previous one (for example A2). If you have more than one licence, please inform the Customer Service team about this at post@lingu.no and let them know which level you would like to attend.
Your camera must be on during all of the Simply Online and Fleksinorsk live online classes (except the ones using Adobe Connect) in order to get the attendance for the class. This is mandatory.
โ ๏ธWe kindly remind you that attending class without adhering to the guidelines outlined above may result in your access to online live classes being revoked. If a student is found to be inactive, teachers may offer gentle reminders about these rules and inform them that following these guidelines is necessary to continue attending and earning accredited hours
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โ ๏ธStudents who repeatedly log into a class but are inactive disrupt the overall experience of the class, and it is our job to ensure that all class participants have a meaningful and enriching learning experience without disruptions.
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We appreciate your attention to the above rules for class participation!
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Of course, it could happen that the teacher just missed your name on the attendance list. Kindly email the teacher directly if your attendance has not been registered 48 hours after the class, AND the above rules did not apply to you.ย
If you don't have the email to the teacher, please contact the customer service via the blue chat bubble on the bottom right corner to get their email or via email to: post@lingu.no.
๐๐ผ Customer Service does not change attendance. This can only be done by your instructor.
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How can I check my attendance? ๐ค
You can always check your attendance in your member area by clicking on Past classes under My calendar in your student profile on Lingu.no as seen below.
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